Frequently Asked Questions
A product I want says it's available on pre-order - what does this mean?
If an item is out of stock, or if you want more than what is available, you have the option to pre-order. Our estimated delivery time for pre-orders is between 3-4 weeks. We will be in touch as soon as your pre-ordered items are ready to be dispatched.
Can I buy a Siafu Home gift card?
Yes, you can purchase our digital Siafu Home gift cards on our website by clicking here.
Available in nine denominations, our digital gift cards are delivered to the recipient’s email address on your chosen date.
In the instance that a gift card is not redeemed in full, the balance can be spent on future orders. Gift cards do not expire, and can be redeemed at any time. Gift cards can only be redeemed from our online store or at our workshop showroom. Gift cards cannot be exchanged for cash.
Do you offer free shipping?
Yes we do! You can get free shipping on all orders of KES10,000.
Do you ship internationally?
Unfortunately, we are currently unable to offer international shipping. But don't worry! Our team is working hard to bring you the opportunity to shop worldwide soon. Sign up for our newsletter at the bottom of our site to stay up-to-date with our latest updates and be the first to know when international shipping is made available.
How does shipping work if I buy pre-ordered products as well as other products currently in stock?
We will ship all products we have in stock to in line with our standard shipping timelines.
- Nairobi: Same-day deliveries for orders placed Monday-Friday before 2pm.
- Outside Nairobi within Kenya: 2-5 working days.
Your pre-ordered items will then be dispatched to you as soon as they are ready. Please note: pre-ordered items have an estimated delivery time of 3-4 weeks.
If your order is over KES10,000 you qualify for free shipping and both your orders will be delivered free of charge.
Can I come visit the workshop?
Absolutely! We love sharing the craft behind our products. Contact us to schedule a visit to the workshop and buy direct from our showroom.
What material are your products made from?
Our products are made from 100% cotton sourced locally from Kenya and Uganda.
Are your products environmentally friendly?
Yes, sustainability is a key focus for us. We strive to minimize our environmental footprint by using natural materials, reducing waste and supporting eco-friendly production methods.
How should I care for my Siafu Home products?
Made from 100% cotton, our products are colourfast and can either be hand washed or machine washed using a soft base detergent/soap. We recommend washing at a temperature of 25 degrees or lower. Do not bleach.
Can I return or exchange my purchase if I’m not satisfied?
Kindly refer to our returns and exchanges policy.
Do you offer customization options for your products?
Absolutely! We understand the importance of personalization. Check out our custom textiles page for more information. Please note minimum order quantities for custom orders apply.
Do you offer wholesale options for retailers?
Yes, we do offer wholesale opportunities for retailers interested in stocking our products. Click here for more information about how to become a Siafu retail partner.
How can get in touch with you?
Email us at info@siafuhome.com. Alternatively, call or WhatsApp us on: +254759835515
