You can get free shipping on all orders of KES 10,000 and above. Alternatively, standard delivery is KES500 within Nairobi.

Orders made on weekdays before 2pm for delivery within Nairobi will be dispatched for same-day delivery. Deliveries after 2pm will be dispatched the following day (excluding public holidays and weekends).

We will notify you once your order is ready to be dispatched for delivery and goods will be delivered within 1-3 hours following notification.

If you're unable to receive your goods, please get in touch on +254759835515 and we can arrange an alternate delivery.

Please note: Deliveries are made from Monday to Friday and exclude weekends and KE public holidays. Deliveries may be affected by civil disruption or adverse weather events - we will advise if your order is affected. We strive to deliver orders within the specified time frames. However, please note that these time frames are estimates.

Custom products and textiles will take longer and delivery times will be discussed with you directly.

Deliveries outside Nairobi take up to 2-5 working days and are handled by our delivery partner DHL. Once your order is ready for dispatch we will send you your DHL tracking number.

You can get free shipping on all orders of KES 10,000 and above. Alternatively, the following shipping rates apply:

KES 500
Nairobi County

KES 650
Outside of Nairobi County: Ahero, Athi River, Awendo, Baraton, Bomet, Bondo, Bungoma, Burnt Forest, Busia, Chogoria, Chuka, Chwele, Eldama Ravine, Eldoret, Emali, Embu, Engineer, Garissa, Gilgil, Homabay, Isinya, Isebania, Isiolo, Iten, Juja, Kagio, Kajiado, Kakamega, Kangari, Kangema, Kangundo, Kapenguria, Karatina, Kehancha, Kendubay, Kericho, Keroka, Kerugoya, Kibwezi, Kiganjo, Kijabe, Kilgoris, Kimilili, Kisii, Kisumu, Kitale, Kitengela, Kitui, Kutus, Limuru, Litein, Lodwar, Lokichogio, Londiani, Luanda, Lugari, Makindu, Makutano, Makuyu, Malaba, Maralal, Marsabit, Maseno, Masii, Matuu, Maua, Mbale, Mbita, Meru, Migori, Moi's Bridge, Molo, Mtito Andei, Muhoroni, Mukurweini, Mumias, Murang'a, Murarandia, Mwala, Mwea, Mwingi, Nairetoi, Naivasha, Nakuru, Nambale, Namanga, Nandi Hills, Nanyuki, Narok, Naromoru, Njoro, Nkubu, Nzoia, Nyahururu, Nyamira, Nyeri, Ogembo, Olkalau, Oloitoktok, Othaya, Oyugis, Rachuonyo, Rongo, Ruiru, Rumuruti, Runyenjes, Sabasaba, Sabatia, Sagana, Siaya, Sotik, Tala, Talek, Thika, Timau, Turbo, Ugunja, Webuye, Wote

KES 1000
Coastal routes: Diani, Garsen, Kilifi, Lamu, Malindi, Mariakani, Mombasa, Mpeketoni, Mtwapa, Mwatate, Sultan Hamud, Taveta, Voi, Watamu, Wundanyi

If an item is out of stock, or if you want more than what is available, you have the option to pre-order. Our estimated delivery time for pre-orders is between 3-4 weeks. We will be in touch as soon as your pre-ordered items are ready to be dispatched.

Pre-order shipping:

We will ship all products we have in stock to in line with our standard shipping timelines.

• Nairobi: Same-day deliveries for orders placed Monday-Friday before 2pm.
• Outside Nairobi within Kenya: 2-5 working days.

Your pre-ordered items will then be dispatched to you as soon as they are ready. Please note: pre-ordered items have an estimated delivery time of 3-4 weeks.

If your order is over KES10,000 you qualify for free shipping and both your orders will be delivered free of charge.

At Siafu, we are pleased to offer you a variety of payment methods for your convenience, including:

• Visa
• Mastercard
• American Express
• M-Pesa
• MTN Mobile Money
• Airtel Money

Our payments are securely processed by our online payment gateway partner Pesapal.

For further information see Pesapal's terms and conditions here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Pesapal's privacy policy.

At Siafu Home, we take great pride in the craftsmanship and quality of our hand-loomed cotton textiles and products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied or if the product does not meet your expectations, we are here to assist you with our hassle-free return policy. 

Return Eligibility

• We accept returns within 72hrs of the delivery date.
• To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

Exclusions

• Customized or personalized items are non-returnable unless there is a manufacturing defect or damage. 

How to Initiate a Return

1. Please contact our customer service team at faith@siafuhome.com or call 0718482266 to initiate the return process. 
2. Provide your order number, a brief reason for the return, and any relevant photos if applicable. 
3. Securely pack the items you wish to return, including the original invoice and any related documentation.

Shipping:

• You are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or damage.

Inspection and Refund:

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
2. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 72hrs. 
3. In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges: 

• If you receive a defective or damaged item, we will gladly exchange it for the same product.
• To request an exchange, please contact our customer service team at faith@siafuhome.com or call 0718482266.
• If you would like a different item, size, or colour, please follow the return process and place a new order for the desired item.

We're always happy to help.

Customer service email: info@siafuhome.com

Customer service phone number: +254759835515